These Terms & Conditions govern your access to and use of the online138 platform. Please read them carefully before registering an account or placing any wager. By using our services, you confirm that you have read, understood, and agreed to be bound by these terms.
You must be aged 21 or above to register. Accounts are limited to one per person. Accurate personal information is required at all times. online138 reserves the right to verify your identity before processing any withdrawal.
All transactions are processed in MYR via verified Malaysian payment channels. Bonus funds are subject to wagering requirements outlined per offer. Minimum withdrawal is RM 30 and KYC verification is required before first payout.
Collusion, fraud, use of automated betting systems, and abuse of bonuses are strictly forbidden. Accounts found in breach will be suspended, winnings forfeited, and balances returned at online138's discretion.
online138 provides deposit limits, self-exclusion tools, and cooling-off periods. Players are encouraged to use these tools proactively. Full details are available on our Responsible Gambling page.
You are responsible for maintaining the confidentiality of your login credentials. online138 will never ask for your password via email or live chat. Report any suspected unauthorised access to our support team immediately.
These Terms are governed by the laws applicable under online138's international gaming licence jurisdiction. Dispute resolution follows a formal complaints procedure outlined in Section 14 of these Terms.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "you") and online138 ("we", "us", "our", "the Company") governing your access to and use of the online138 platform, including all associated websites, mobile applications, games, wagering services, and customer support channels accessible at https://online138.cam ("the Platform").
online138 is operated under an international gaming licence framework consistent with independent regulatory oversight standards applicable to online casino and sports betting operations. The Company does not hold, and does not represent to hold, any licence issued by any governmental authority within Malaysia. Users are solely responsible for determining the legality of online gambling activities under the laws applicable in their jurisdiction.
By accessing the Platform, creating a User Account, depositing funds, or placing any wager, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them. If you do not agree to these Terms, you must cease using the Platform immediately.
For the purposes of these Terms, the following definitions apply:
| Term | Meaning |
|---|---|
| "Account" | The registered user account created by a Player on the Platform, used to access games, place wagers, and manage funds. |
| "Balance" | The total value of real-money funds held in a Player's Account at any given time, excluding any non-withdrawable bonus amounts. |
| "Bonus Funds" | Any promotional credits, free bet allocations, or matching deposit bonuses credited to a Player's Account under a specific promotional offer. |
| "Wagering Requirement" | The number of times a Bonus amount must be bet before any associated winnings become eligible for withdrawal. |
| "KYC" | Know Your Customer — the identity and document verification process required by online138 before processing withdrawals or upon reasonable suspicion of fraud. |
| "MYR" | Malaysian Ringgit — the primary currency used for deposits, withdrawals, and account balances on the Platform. |
| "Platform" | The online138 website, mobile-optimised site, and any associated applications through which the Company's services are delivered. |
| "Prohibited Activity" | Any conduct defined under Section 10 of these Terms as constituting abuse, fraud, or a breach of these Terms. |
Your use of the Platform constitutes your unconditional acceptance of these Terms. Acceptance is deemed to have occurred at whichever is the earliest of the following: (a) your completion of the Account registration process; (b) your first deposit of funds to the Platform; or (c) your placement of any wager through the Platform.
These Terms should be read in conjunction with the Privacy Policy and the Responsible Gambling Policy, both of which form part of the agreement between you and online138. Where any conflict exists between these documents, these Terms shall prevail unless otherwise expressly stated.
online138 reserves the right to amend these Terms at any time. Continued use of the Platform following the posting of revised Terms constitutes acceptance of those revisions. It is your responsibility to review these Terms periodically. Significant changes will be communicated by notice on the Platform.
Access to and use of the Platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and on an ongoing basis throughout your use of the Platform:
To access the full range of Platform services, you must create a registered Account. The registration process requires you to provide, at minimum: a valid email address, a chosen username, a secure password, your full legal name, date of birth, country of residence, and a contact telephone number.
You are solely responsible for the security and confidentiality of your Account credentials. online138 will never request your password by email, live chat, telephone, or any other channel. You must notify our Customer Support team immediately upon becoming aware of any unauthorised access to or use of your Account.
online138 reserves the right to suspend or permanently close any Account, with or without prior notice, in any of the following circumstances:
Upon closure, any Balance held in the Account after deduction of any Bonus Funds, disputed amounts, or amounts subject to investigation will be returned to the Player via the original deposit method where practicable.
online138 is required under its international licensing obligations to conduct identity verification (KYC) checks on all registered Players. KYC is mandatory before any withdrawal is processed, and may also be triggered at any point during your account lifetime at the Company's discretion.
Withdrawals will be placed on hold pending satisfactory completion of KYC verification. online138 aims to process KYC submissions within 24–72 hours of receiving complete documentation. Delays caused by submission of incomplete, illegible, or inconsistent documents are the responsibility of the Player.
online138 accepts deposits via the following Malaysian payment channels: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Financial Process Exchange), Maybank, CIMB, Public Bank, Hong Leong Bank, RHB, and selected cryptocurrency networks (BTC, ETH, USDT TRC20, BNB). The minimum deposit amount is RM 30. There are no deposit fees imposed by online138; however, your payment provider's own fees may apply.
Withdrawal requests may be submitted at any time subject to: (a) completion of KYC verification; (b) satisfaction of any applicable Wagering Requirements; and (c) no outstanding Account investigations. The minimum withdrawal amount is RM 30. online138 targets the following processing timelines, which are indicative and not guaranteed:
Withdrawals must be made to an account, wallet, or payment instrument registered in the same name as the online138 Account. online138 reserves the right to return withdrawals to the original deposit method to comply with anti-money laundering obligations. Withdrawals to third-party accounts are not permitted under any circumstances.
From time to time, online138 offers Welcome Bonuses, Reload Bonuses, Free Spins, Cashback offers, Referral Bonuses, and other promotional incentives to eligible Players. All bonuses are subject to specific terms that will be communicated at the point of offer and which supplement these general Terms.
Systematic exploitation of bonus offers — including but not limited to: creation of multiple accounts to claim offers repeatedly, placing opposing bets to fulfil wagering requirements with minimal risk, or coordinating with other players to abuse promotions — constitutes Prohibited Activity under Section 10. online138 employs automated and manual detection systems for such conduct.
All wagers placed on the Platform are subject to the specific game rules applicable to each product category — casino games, sports betting, live betting, and e-sports. General principles applicable across all wagering products are as follows:
The following activities are strictly prohibited on the Platform and constitute grounds for immediate Account suspension, forfeiture of all funds, and, where applicable, referral to law enforcement authorities:
online138 is committed to promoting responsible gambling practices and providing tools that help Players maintain control over their gambling activity. This Platform is strictly for Players aged 21 and above.
The following responsible gambling tools are available to all registered Players and can be activated at any time through the Account dashboard or by contacting Customer Support:
For further information on responsible gambling resources and support organisations, please visit our dedicated Responsible Gambling page. Gambling should always be a form of entertainment. If you feel your gambling is causing harm, please seek help.
All content on the Platform — including but not limited to software, game logic, user interfaces, graphics, logos, trademarks, text, audio, and video — is the proprietary property of online138 or its third-party licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You may not: (a) reproduce, distribute, or create derivative works from any Platform content; (b) reverse engineer any Platform software; (c) remove any proprietary notices or labels on Platform content; or (d) use any data mining, scraping, or similar data gathering methods on the Platform.
To the fullest extent permitted by applicable law, online138 and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform — including but not limited to: loss of winnings, loss of data, business interruption, or any loss resulting from technical failures, hacking, or third-party interference.
online138's total liability to you in respect of any claim arising from your use of the Platform shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.
online138 makes no warranty that the Platform will be uninterrupted, error-free, or free from harmful components. Scheduled and emergency maintenance may result in temporary unavailability of some or all Platform services.
online138 operates a formal complaints procedure to ensure all Player disputes are investigated and resolved fairly and promptly. To submit a complaint:
Frivolous or vexatious complaints, or complaints submitted in bad faith, may be dismissed at online138's discretion.
online138 reserves the right to modify, update, or replace any part of these Terms at any time. Revisions will be effective from the date of publication on the Platform. For material changes that significantly affect your rights or obligations, online138 will provide not less than 14 days' advance notice via a prominent notice on the Platform or by email to your registered address.
Your continued use of the Platform following the effective date of any revised Terms constitutes your acceptance of those revisions. If you do not accept the revised Terms, you must close your Account and cease using the Platform before the revisions take effect.
These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the jurisdiction in which online138 holds its international gaming licence.
Nothing in these Terms shall be construed as an acknowledgement that online138 is subject to the regulatory jurisdiction of any Malaysian governmental or regulatory authority in respect of the provision of online gambling services.
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the online138 Customer Support team through any of the following channels:
For responsible gambling enquiries, self-exclusion requests, or deposit limit adjustments, please also refer to our Responsible Gambling page or contact our dedicated responsible gambling support channel via live chat.
Our Customer Support team is available 24/7 in English, Bahasa Melayu, and Chinese. Or explore our FAQ for quick answers to common questions.
For players aged 21 and above only. Please gamble responsibly.